Return & Refund Policy

At Trippie Hippie, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility Period

Return requests must be submitted within 30 days of the delivery date. Requests received after the 30-day return period may not be eligible for a return or refund.

Eligible Return Reasons

Returns are accepted for the following reasons:

  • Change of mind
  • Wrong size
  • Incorrect item received
  • Damaged or defective item

All returned items must satisfy the return conditions described below.

Return Conditions

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be in their original condition.
  • Have all original tags attached.
  • Include all original packaging and any accessories received with the order.
  • Be free from stains, odors, damage, or alterations caused after delivery.

Returns that do not meet these conditions may be declined.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Final sale or clearance items identified as non-returnable
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items returned without prior authorization

Return Authorization

Before returning any item, you must contact our customer support team to request return authorization. Please include:

  • Order number
  • Full name
  • Email address used for the purchase
  • Reason for the return
  • Photos, if the item is damaged, defective, or incorrect

After your request has been reviewed and approved, we will provide return instructions. Returns sent without prior authorization may not be accepted.

Return Method

Return Method: By mail. Approved returns should only be mailed to the return address provided by our support team. Please do not send returns to our business address unless instructed to do so.

Return Shipping Label

A return shipping label is not included in your original package. Once your return request has been approved, our support team will provide a return shipping label by email. You can download and print the label before mailing your package.

Return Shipping Costs & Restocking Fee

Customers are responsible for return shipping costs when returning an item due to:

  • Change of mind
  • Wrong size
  • Other reasons not caused by our error

If the return is the result of our mistake, including receiving a damaged, defective, or incorrect item, we will cover the reasonable return shipping cost. No restocking fee will be charged for approved returns. Original shipping charges are non-refundable unless the return is due to our error.

How to Return a Package

After your return request has been approved and you have received your return shipping label:

  1. Repack the item securely in its original packaging.
  2. Attach the return label to the outside of the package.
  3. Drop off the package at the nearest shipping carrier location listed on the return label.

Please keep any available shipping receipt or tracking information until your return has been processed.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. If your return is approved, your refund will be issued to the original payment method.

  • Refund Processing Time: Within 3 business days after the returned item has been received and inspected.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

Exchanges

We accept exchanges for:

  • Size
  • Color (subject to availability)

Exchange requests must be submitted within the same 30-day return period and meet all return eligibility requirements. Customers are responsible for the return shipping cost for exchanges unless the exchange is due to our error. Once the returned item has been received and approved, Trippie Hippie will ship the replacement item free of charge.

Contact Us

If you have any questions about returns or refunds, please contact us.

Address: 130 Scruggs Rd #104, Moneta, VA 24121, United States

Email: support@trippiehippieshop.com

Phone: +1 (540) 719-2447

Support Time (EST):
Monday – Saturday: 9:30 AM – 5:00 PM