Order Cancellation & Modification Policy

At Trippie Hippie, we understand that you may need to change or cancel your order after it has been placed. This policy explains the conditions for order cancellations, modifications, and related refunds.

Cancellation Window

Orders may be canceled within 12 hours of the time they are placed. Cancellation requests submitted within this 12-hour period will be processed at no additional cost. Once an order has entered processing or has been shipped, it can no longer be canceled.

Order Modifications

Customers may request changes to their order within 12 hours of placing the order. Possible modifications include:

  • Updating the shipping address
  • Correcting recipient information
  • Changing the size or color of an item (subject to availability)
  • Removing items from the order
  • Adding items to the order (additional payment may be required)

Modification requests cannot be guaranteed if the order has already entered the processing stage.

How to Request a Cancellation or Modification

To request an order cancellation or modification, please contact our customer support team as soon as possible. Your request should include:

  • Order number
  • Full name used for the order
  • Email address used during checkout
  • A clear description of the requested cancellation or modification

Requests are handled during our support hours:

Support Time: Monday – Saturday: 9:30 AM – 5:00 PM

Email: support@trippiehippieshop.com

Cancellation Approval

If your cancellation request is received within the eligible time frame and the order has not entered processing, your order will be canceled. You will receive a confirmation email once the cancellation has been completed. If the order has already begun processing or has been shipped, the cancellation request cannot be approved.

Refunds for Canceled Orders

Approved cancellations are eligible for a full refund.

  • Cancellation Fee: None
  • Refund Processing Time: Within 3 business days after the cancellation is confirmed.

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider or financial institution, the time required for the funds to appear in your account may vary.

Orders That Cannot Be Canceled

Cancellation requests cannot be accepted if:

  • More than 12 hours have passed since the order was placed.
  • The order has entered processing.
  • The order has already been shipped.

If your order is no longer eligible for cancellation, you may refer to our Return & Refund Policy after receiving your package, if applicable.

Customer Responsibility

Customers are responsible for reviewing their order details before completing the purchase, including:

  • Shipping address
  • Contact information
  • Product selection
  • Size, color, and quantity

Submitting accurate information helps reduce delays and minimizes the need for order changes.

Contact Us

If you have any questions about order cancellations or modifications, please contact us.

Address: 130 Scruggs Rd #104, Moneta, VA 24121, United States

Email: support@trippiehippieshop.com

Phone: +1 (540) 719-2447

Support Time (EST):
Monday – Saturday: 9:30 AM – 5:00 PM